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Homeowner Manual
Welcome Home! We are thrilled to welcome you to your new condominium home where we believe an exciting experience in living awaits you.
Your new home contains more than 30,000 parts; every part has been designed, engineered and constructed of top quality materials. Our finished product - your new home - has been built by skilled craftsmen utilizing only modern building technology.
This Home Owner's Guide contains helpful information about your new home, and is derived from years of home maintenance experience. We have designed our manual to aid you in taking care of your new home, just as you would take care of your new car. The Five Star Development Home Owner's Guide is broken down into three sections, as follows:
Five Star Development Guide to Service and Warranty Claims
Provides instructions for service and warranty claims and instructions for emergency situations.
Five Star Development Maintenance and Repair Guide
Includes a recommended inventory of general maintenance concerns for your new home, as well as information regarding the structural and mechanical components of your new home.
The Home Owner's Guide defines Five Star Development's responsibilities to you and explains your maintenance responsibilities as the homeowner. We encourage you to read through this guide - more than once, and sincerely hope that you will make good use of this manual as well as our Warranty Department.
Once again, congratulations on the purchase of your new home and thank you for choosing Five Star Development.
Customer Satisfaction: The Prime Objective
Five Star Development always believed that in the basic home itself, the only realistic approach to customer satisfaction is to perform all work on each home properly the first time. With the complexity of the modern home, this is not an easy task. We engage skilled craftsman through every stage of construction. They are fully aware of our standards and exert every effort to see that those standards are maintained through their own frequent inspections of completed work.
If the Superintendents discover any deficiencies in workmanship during the "rough" construction inspection, they are authorized to stop the job until they are fully satisfied that these have been corrected. Although this sometimes causes the construction schedule to be delayed, it has been our practical experience that the time lost is regained in overall consumer confidence and in a dramatic decrease in warranty calls.
Warranty Work
Warranty work falls into four categories: Pre-settlement inspection, emergency service, new owner warranty service, and one-year warranty service. Our warranty work is based on the following policies. We ask for your cooperation in observing these policies. Your cooperation will improve the effiency of our warranty work both for you and for your neighboring Homeowner.
Note: The Five Star Development one-year limited warranty is not transferable from the original purchaser.
Pre-Settlement Inspection (Walk-Thru)
Prior to closing on your new home, you will be asked to meet with a Five Star Representative. At that time he is to familiarize you with care and maintenance of your home and the operation of equipment.
We ask that you take the time out for this inspection, and that you follow the Representative carefully through each room of the house. Please point out all items that have not been completed or that need to be corrected. The Superintendent is responsible to see that all items listed be corrected prior to closing. It should normally take ten (10) working days for completion of all items, except for delays caused by weather, strikes, material shortages or other factors beyond our control. Once the items on the pre-move-in inspection are completed, all service on your home will be handled through the Warranty Department.
Emergency Service
In the event of a life- threatening emergency, please call 9-1-1 or you local fire or police department.
Before calling for help with a non-life-threatening emergency, please refer to the appropriate electrical, plumbing, heating or cooling section within this warranty manual. If a solution to the problem is not evident after referencing the manual, please contact the appropriate utility company or Five Star Development subcontractor.
New Owner Warranty Service
Your new home is like a new car or any new piece of sophisticated equipment: it requires a break in period. Any items that require correction, generally, will appear during the first thirty (30) days of your occupancy. We request that you call our warranty department once you receive your new telephone number so we can make note of it. Otherwise prepare a list of all items requiring correction and at the end of the thirty (30) day period mail, e-mail, or fax a copy to our office.
Five Star Development
Attn: Warranty Department
3805 Poplar Level Road
Louisville, KY 40213
Email: casey@aboutfivestar.com
Fax: (502) 415-7154
One-Year Warranty Service
The Limited Warranty for workmanship and materials runs for twelve (12) months from the date of closing or occupancy of your new home, whichever comes first. There should not be many warranty problems subsequent to completion of items on the thirty (30) day list. However, if any warranty items do occur, please do not report these one by one, but rather, make a list as with the thirty (30) day warranty date. Then be sure to notify us in writing with a copy of the list before the anniversary of your closing. These items will also be corrected as quickly as possible.
Homeowner Warranty Claims Procedure
We need your help to avoid multiple lists and duplication of subcontractor visits to your home. In order to assure effiency in our Warranty Department, we must request that all warranty request be submitted in writing to our warranty department. You may do so by mail, e-mail, or fax.
Five Star Development
Attn: Warranty Department
3805 Poplar Level Road
Louisville, KY 40213
E-mail: casey@aboutfivestar.com
Fax: (502) 415-7154
Any other channels will merely DELAY processing of your service requests. The requests for warranty work should be made in duplicate so that you have a copy and the Warranty Department may keep a copy for their records.
We cannot honor verbal request unless they are emergencies. Telephone calls of a routine nature will not be accepted because of the wide margin for misunderstanding.
We request that during the first eleven months of occupancy you familiarize yourself with this Homeowner's Manual relative to homeowner responsibility and the limited warranties in reference to any problems arising during this time.
When our office receives your warranty request list, we will promptly forward it to the Warranty Department. Within a week a warranty representative will contact you to discuss your service request form. This will enable her to pursue the proper action and order those materials needed for corrective measures.
Once you have submitted your requests, there is no need to re-contact the office. The orders are processed automatically. Delays will be held to a minimum. You may rest assure that emergency repairs will be taken care of immediately.
Warranty calls will be made at your home Monday through Friday from 8:00 A.M. to 4:30 P.M. Therefore, we ask that you include in your request for service the hours when your home is available. It is also important for you to list your home and business telephone numbers as well as your street address.
Maintenance matters for which you are responsible are excluded in this Limited Warranty. Even when such maintenance matters are listed, they will not be corrected.
The foregoing Claims Procedure does not apply where an emergency exists. This includes electrical, heating or plumbing repairs of an emergency nature. In such instances, the utility company or subcontractor should be called directly. To facilitate a better understanding, the following conditions are examples of non-life-threatening emergencies requiring attention, and services may be requested in non-working hours:
1. Total stoppage of the plumbing/sewer system.
2. A water leak which requires the water service to be shut off to avoid serious damage to the building and/or furnishings.
3. A total loss of electrical service.
Term
The term of this Limited Warranty begins the date your home is deeded to you, or occupancy, whichever date comes first. The date is referred to in the Limited Warranty as the "Closing". The Five Star Development one-year limited warranty is not transferable from the original purchaser.
Coverage
Except as otherwise provided herein, we warrant that for a period of one (1) year after closing we will repair or replace, at no charge to you, defects in workmanship and materials in the home whichare due to our noncompliance with acceptable standards and practices within the Home Building Industry.
The provisions and obligations of this Limited Warranty shall not apply if there is any money owed to us.
Manufacturers' Warranties
We assign and pass on to you the manufacturers' warranties on appliances and equipment. The following are examples of such appliances and equipment, though not every home includes all of these items and some homes may include appliances or equipment not in this list: refrigerator, range, dishwasher, garbage disposal, water heater, furnace and air conditioner.
Exclusions from Coverage
We do not assume responsibility for any of the following, all of which are excluded from the coverage of this Limited Warranty.
- Appliances, fixtures and equipment (including their fittings, attachments, controls and appurtenances), which are determined by law to be "consumer products".
- Ordinary wear and tear and deterioration of your home.
- Loss or damage caused by your failure to keep and maintain your home in good repair and condition.
- Defects which are the result of characteristics common to the materials used, such as (but not limited to) warping and deflection of wood; fading and cracking of paint due to sunlight; cracks and chipping due to the drying, curing, expansion and contraction of concrete, stucco, plaster, bricks, and masonry; drying shrinking and cracking of caulking and weather-stripping.
- Defects in items installed by you or any other person other than us or (if requested by us) our subcontractors or agents.
- Any changes or alteration done by you or any person other than us or (if requested by us) our subcontractors or agents.
- Accidental loss or damage due to the elements, including but not limited to fire, lightening, hall or windstorm.
- Conditions resulting from condensation, or expansion or contraction of materials.
- Paint applied over newly dry walled interior walls.
- Minor defects including any and all chips, scratches, mars and similar defects in tile, woodwork, walls, painting, porcelain, brick, countertops, mirrors, carpeting, marble, glass and plumbing fixtures.
- Consequential or incidental damages.
2-10 Home Warranty
Your home also comes with a 2-10 Home Warranty. This means that your new home has the best warranty protection available offered through a third party, insurance-backed, new home warranty program. Rest assured your new home has ten years of structural coverage that starts on the day of closing.
No other Warranties
This Limited Warranty is the only warranty we give. Implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and habitability, are limited to the warranty periods set forth above.
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STRUCTURAL WARRANTY POLICY
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Foundation (if applicable)
Cracks in a foundation are fairly common, and will not affect the overall strength of the floor in any way. There are two basic causes for foundation cracks. Extreme changes in temperature cause concrete and other masonry to expand and contract, and may cause minor cracks in the walls and basement floor. Secondly, the stress caused by soil settling around the foundation may also create minor cracks in the concrete.
Also, because of the nature of concrete material, some minor "low" spots may occur on your basement floor. You may have to broom sweep some sections of the floor during cleaning. Again, these cracks and low spots will not affect the overall strength of the floor.
Because poured concrete basement walls are not damp-proof in themselves, we have taken several steps to prevent the entrance of water into your basement. In addition, we have established a grade around the outside of your home to carry the water away from the foundation.
First-year Warranty Policy
In order to improve the appearance of any larger cracks that may appear, it is our policy to touch up any 1/8" or larger cracks in the walls of your foundation if they appear within your first year of occupancy in the home. Any large cracks of a substantial nature will be repaired in a manner recommended by our Superintendent. Non-structural cracks appearing after one year can be repaired by the homeowner by caulking with a mortar-type sealant.
Because other smaller cracks are inevitable and difficult to patch, it is our policy to repair any floor cracks that are 1/8" wide or greater during the first year of occupancy. These cracks will be repaired according to acceptable industry methods, as recommended by our Superintendent.
Recommended Maintenance Procedures
Direct spray from lawn sprinklers against exterior walls can cause water to appear at the top of your basement wall [which has come in from outside]. We cannot remedy this problem and recommend you do not keep a constant water spray against the walls. We also recommend that you keep a new washer on the hose to prevent a leak from building up to a puddle.
Lumber. Drywall
Like other building materials, wood may contract or expand with weather changes. Wood is somewhat affected by heat or cold. It may swell under extreme humidity. Your home has been built with top quality "kiln-dried" lumber, which minimizes these problems; some shrinkage and swelling is unavoidable. The areas primarily affected will be ceiling moldings, doors, baseboards, resilient floors and/or ceramic tile. It is interesting to note that these changes will be more pronounced on the outside walls as opposed to inside walls, such as bathrooms, kitchens, etc. Thus, the shrinkage will be uneven. Various results of this shrinkage and swelling include slight cracks around doorway arches and windows, and nail pops around baseboards. Drywall nail pops and ridging will also occur during weather changes due to lumber shrinkage.
First-Year Warranty Policy
Because all of these problems may not occur at once, and due to the fact that lumber may not be completely dry after construction, it is our policy to wait 10 - 11 months before repairs are made on drywall. PLEASE NOTE THAT REPAIRS DO NOT INLCUDE THE REPLACEMENT OF WALLPAPER, OTHER WALL COVERINGS OR DECORATIONS. The warranty representative will repair unusual or abnormal separation of wallboard joints, tape peeling, shrinkage, cracks and nail pops; he will also sand these repairs to get them ready to paint. We wish to make you aware that we will do the paint touch up but the repaired area may not blend perfectly with the original.
Recommended Maintenance Procedures
Although it is impossible to completely alleviate this problem, keeping your house at an even temperature is an excellent precautionary measure.
Condensation
Condensation occurs in a home wherever warm, moist air comes in contact with colder surfaces such as windows, basement walls and exposed pipes. Strangely enough, the reason for more condensation in homes today, as compared with those of many years ago, is that the homes are better built, better insulated with tighter doors and windows, thus eliminating drafts and air flow from the walls of the house.
Naturally, due to the many gallons of water that went into the materials used in building your new home, the initial ground settlement condensation is at its peak during the first year. We suggest that you pay particular attention to this problem if your home was built during the Fall or Winter because the ground does not have a chance to settle until the Spring thaw, and frozen ground retains moisture longer than wet or dry ground.
Recommended Maintenance Procedures
A family of four will put an average of 18 gallons of water into the atmosphere of the house due to laundry, bathing, showering, cooking, and dish washing. We strongly recommend using exhaust fans to carry off excessive humidity.
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EXTERIOR PROPERTY MAINTENANCE
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Concrete Surfaces (walks, patios, steps)
Use of deicers on your new drive, sidewalk or patio could be harmful. Avoid using any deicing chemical the first winter if at all possible. The only safe material to use to make the concrete surface skid resistant is plain sand.
Under usual conditions, deicers, which contain sodium chloride (common salt), or calcium chloride may be used after the first winter. Even then it is helpful if a surface sealer is applied in the fall. These can be painted or sprayed on.
Never use deicers containing ammonium sulfate or ammonium nitrate. These chemicals are often packaged and sold as deicers, but they will rapidly disintegrate concrete.
First Year Warranty Policy
Changing temperatures may also cause porch posts to become loose and patios and walks to lift, even when we have installed piers and rods for support. The loose posts are not cause for alarm as they are merely decorative. We will shim them and return them to tightened position if it becomes necessary. However, it is our policy NOT to replace concrete with crack or scaling caused by extreme weather conditions.
Landscaping
Your newly prepared lawn area has been fine graded to enable surface water to drain away from your home. This area has then been seeded or sodded to our specifications.
Carpet
The carpet in your new home will require minimal care.
First-Year Warranty Policy
Carpet that has worked loose from the underlayment will be re-secured.
Recommended Maintenance Procedures
We recommend frequent vacuuming and immediate stain removal, especially in households with pets. Ninety percent of all liquid stains can be removed if immediate action is taken.
Scrape up any solid matter and blot up as much moisture as possible with clean, white cloths. Then, working from the edges of the stain inward, blot with a cleaning agent. Avoid rubbing, if you can, and don't get the carpet any wetter than necessary. Sponge up the excess moisture and allow the cleaned area to dry.
Carpet Seams
Due to the nature of carpet lengths there will be several seams throughout your home. Please understand that the carpet seams will be noticeable and are considered an acceptable industry standard.
First-Year Warranty Policy
We have attempted to limit the number and locate these seams in an area that should have minimal visibility. We will not move any seam location. Upon request, we will trim any seams to attempt to make them less noticeable.
Resilient Floors
Your new home may have been equipped with resilient floors in the kitchen, bath and entry. We have selected these floors for their convenient maintenance factors and their resistance to wear. We would like to make you aware of some of the inconveniences that may occur with these floors.
Raised Nail Heads: Nail heads are caused by movement of the floor joists because of shrinkage and deflection. We have attempted to minimize this problem by using special nails and a thick underlayment.
Recommended Maintenance Procedures
Wash your floors with lukewarm water and mild detergent. When washing the floors, do not use an excessive quantity of water as it may seep under the tiles and baseboards, causing future problems. Stubborn scuffmarks can be removed with a damp cloth and scouring powder. Never use steel wool, strong detergents or cleansers that contain solvents such as gasoline, kerosene, benzine, turpentine, oils, or acids.
Do not allow grease or oil to remain on your tile. In case of spillage, clean immediately, using water sparingly. Do not use wax-containing solvents and never use varnish, shellac or any plastic finish; these contain solvents, which can damage floor tile.
Ceramic Tile, Floors, Tubs and/or Showers
As mentioned above, ceramic tile is also affected by wood shrinkage. A separation between the tub and wall tile and between floor tile and tub may occur and can be repaired by simply filling the crack as separation takes place with a silicone caulking which you may purchase at any hardware store.
First-Year Warranty Policy
It is our policy to caulk tile separations which occur from settling, one time upon request.
Recommended Maintenance Procedures
Wash your floors with lukewarm water and mild detergent.
DOORS
During the summer months, there is usually very little trouble with doors, but winter heating may change the moisture content of the wood causing temporary warping.
First-Year Warranty Policy
It is the policy of the Warranty Department to adjust sticking and warped doors during the initial occupancy of your home.
Recommended Maintenance Procedures
Interior doors and closet doors also often stick or warp due to various weather conditions. We suggest that you apply wax to the track of the closet doors for ease of operation.
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HEATING & AIR CONDITIONING
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HEATING AND AIR CONDITIONING (HVAC)
Your new home is furnished with a top quality furnace. In the event you encounter operational difficulties, the following checks should be made prior to calling a service technician:
1. Check your circuit breaker.
2. Check the furnace switch.
3. Check that the furnace filter is clean.
4. If heat distribution is unsatisfactory, check that all room registers are open. If they are, try adjusting the individual dampers on the heat outlets in the room.
5. Check the condensation drain line to insure it is not clogged.
First-Year Warranty Policy
Your heating system is warranted for one year. Please be aware that if a heating contractor is called to service a furnace for merely flipping a switch, the contractor will charge YOU for a service call.
Note: For prompt service, we recommend that you call the heating contractor listed in this manual. We are not responsible for work performed by anyone other than our authorized dealer listed in this manual.
Recommended Maintenance Procedures
The furnace will automatically turn on if the room temperature drops below the thermostat setting. A point to remember is that, contrary to common belief, setting heating controls high does not make a furnace heat faster.
In many instances, insufficient heat is caused by a DIRTY AIR FILTER. These filters, located on the side of the furnace or at the return air grill, should be replaced at the beginning of every heating season and at least twice during the heating season. A dirty filter will also affect the air conditioning, causing the compressor to work overtime and restricting the movement of cooling air.
HOT WATER HEATER
Your new water heater is installed with a pressure relief valve to relieve excess pressure in the tank due to water pressure or high water temperature. When the relief valve is operating it will appear that the tank is leaking, while actually it is merely releasing excess pressure. We recommend you review your manufacturer's warranty regarding your hot water heater.
First-Year Warranty Policy
All water heaters have a full warranty for one year from rusting, leaking or recovery.
Recommended Maintenance Procedures
As a safety precaution, do not store combustible items near the water heater. Also, be careful not to obstruct the airflow around the hot water heater.
WATERLINES
All water lines have been installed in your home by a qualified plumber under local building codes.
First-Year Warranty Policy
The plumbing system in your new home has a one (1) year warranty on materials and a one (1) year warranty on service. In case of extreme cold, frozen water pipes are not covered by the one-year warranty unless they are the result of incorrect installation.
Recommended Maintenance Procedures
Noisy water pipes should be inspected without delay. The noises may be caused by one of several things. First, the water heater temperature may be set too high, which can produce steam in the pipes. Simply lower the water heater temperature gradually until the steam - and the noise - is reduced.
A second cause of noisy water pipes is the presence of air in the water lines. We recommend that you turn on all faucets (inside and out) and let them run for a few minutes to clear the air from the line. During the winter months it is not necessary to turn on the exterior faucets. If you experience a pounding or knocking sound, try closing the main shut-off valve slightly. If a leak occurs in your home it could be the result of numerous causes. It is important that you first contact the plumber that Five Star Development has provided for emergencies.
Should the water lines freeze during the winter months, take care when defrosting the affected area. Do not use boiling water to speed the process as it may cause the pipes to crack or rupture.
Turn on all faucets to release the steam, which will be produced by the defrosting pipes. Next, you will want to restore heat to the affected area of the house. Starting with the frozen spot closest to the faucet, slowly apply heat to the pipes; you can use a heat lamp or even a hair dryer. Move the heat source along the frozen area until all of the pipes are defrosted. Again, do not use boiling water to defrost your water lines.
Note: during hot summer months abnormal high demands are put on water supply lines which cause temporary pressure reductions.
SEWERS
In preparing your home for occupancy we flushed the sewers clean and made sure they were in proper working order.
First-Year Warranty Policy
If the sewer becomes clogged within ten (10) days after closing, we will assume responsibility for repairs.
After (10) days, the responsibility for repairing clogged sewers will rest upon the Homeowner. On the other hand, if it is determined that we are responsible for the clogging, we will reimburse the plumber for expenses, provided we are notified before he starts any repair or investigative digging.
Recommended Maintenance Procedures
Care should be observed to avoid disposal of tissue, sanitary napkins, disposable diapers, hair and other such materials into plumbing fixtures in order to minimize the possibility of clogging. We will not be responsible or liable for clogged sewers or fixtures if sanitary napkins, diapers, etc. are the cause.
FIXTURES
We have asked that you thoroughly inspect all fixtures during the pre-settlement inspection. Any chips should have been brought to our attention at that time. "Fixtures" include the appliances and light fixtures.
First-Year Warranty Policy
We will repair or replace a chipped fixture ONLY IF IT HAS BEEN NOTED ON THE PRE-SETTLEMEMT SHEET. You will assume responsibility for any damaged or chipped fixtures after you have taken possession of the home. Many times chipped fixtures are a result of move-in-accidents.
Recommended Maintenance Procedures
We suggest that you use a non-abrasive cleanser with warm water and a soft cloth or sponge to clean the fixtures. Steel wool may irreparably scratch the finish; left out to dry it may stain the surface.
ELECTRICAL WORK
The electrical system in your home was installed to meet local code requirements and safety standards.
First-Year Warranty Policy
Your electrical system and appliances are warranted for one full year, with the exception of fixtures. The same policy will apply to electrical fixtures as plumbing fixtures: we will repair or replace fixtures ONLY IF IT HAS BEEN NOTED ON THE PRE-SETTLEMEMT SHEET.
Recommended Maintenance Procedures
Your electrical wiring and appliances are protected by circuit breakers located in the main panel box, thus eliminating the problem of replacing fuses to re-set a tripped breaker. Simply follow the instructions on the panel box.
The electrical system of your home is designed to accommodate a certain number of electrical appliances. Ordinarily, small appliances may be added without the fear of overloading a circuit; however, larger appliances or too many small appliances may cause tripping of the circuit. Other causes of circuit tripping are:
1. Worn-out cords or defective plug connections.
2. Defects within the appliances themselves.
3. Starting an electric motor (motors require more current to start than they use when running.)
If, after re-setting the circuit breaker, it again becomes tripped, you should immediately attempt to locate the cause and correct it. If you cannot locate the cause yourself, call a reputable electrician.
Occasionally you may find an outlet or circuit that does not operate when you first move into the home. If the tripped breaker does not respond when you re-set it, a simple call to our electrician (as listed in this manual) will insure prompt action.
FIREPLACE (if applicable)
If your home has a fireplace, a few simple rules should be followed.
Wood Burning Fireplaces
Before using your fireplace, light a newspaper in it to be assured that the smoke is being drawn off properly. Never start a fire in the fireplace until you are certain the damper is open, and always keep the damper closed when the fireplace is not in use. This keeps room heat from escaping through the chimney. If your house is electrically heated, you must close the fireplace damper when not in use or your heating bill will increase 50 percent.
It is not advisable to build a fire directly on the fireplace base. Use andirons or a grate.
Never use kerosene or other flammable fluids to start a fire.
Your fireplace should have a snug, well-fitted screen.
The fire should be extinguished each night before retiring.
Direct Vent Fireplaces
You may experience an odor during the initial burning of your fireplace. This is from burning off the paints, oils, etc., that were applied during the manufacturing process. The odor will disappear after 4-8 hours of burning.
If you smell gas, immediately call your gas supplier from a neighbor's phone and follow the gas supplier's instructions. Do not touch any electrical switches.
Clean the glass as necessary, particularly after the initial burning using a household glass cleaner.
Although the frequency of your fireplace servicing and maintenance will depend on use and the type of installation, you should have a qualified service technician perform an appliance check-up at the beginning of each heating season.
APPLIANCES
Your appliances are all under limited warranty from the manufacturer. Properly cared for, they will provide years of efficient service.
If a need should arise for service, refer to the appliance service number as listed in this manual.
COUNTERTOPS AND CABINETS
Laminated plastic countertops and sinks should be cleaned with soap and water; do not use abrasive cleaners. Avoid placing anything extremely hot on your countertop. A hot electric iron or pan just removed from the range or oven may burn or blister the surface. Avoid concentration of water or wet cloths at seams.
Your home is furnished with quality cabinets. Any grease that may splatter on them should be wiped off immediately. Spray waxes are not recommended. The spray waxes, together with the moisture in your kitchen, will turn the wooden surfaces milky. A good lemon oil is best. Frequently vacuum and wash the inside of cabinets and drawers used for food storage to keep insects away.
BUILDER WILL ONLY REPAR SCRACTHES AND/OR CHIPS IF IT IS POINTED OUT AT THE TIME OF THE PRE-SETTLEMENT INSPECTION.
PAINT
The manufacturer recommends that paint cure thirty days before being washed. After thirty days you may wash your walls with a sponge, using water and mild detergent. The sponge should be used with a gentle blotting motion rather than an abrasive rubbing motion.
VANITY TOPS
Preserve the finish of your cultured marble product by cleaning with a foam or liquid non-abrasive cleaner only. Remove hard water scale with a mild solution of vinegar and water followed by polishing compound and wax. Certain chemical substances can seriously harm your cultured marble product. Protect it from the following chemicals or products:
Fingernail polish remover
Paint stripper
Acetone or Methylene Chloride
Clorox or other Hypochlorite bleaches
Hydrogen Peroxide
Ajax, Comet or other abrasive cleaners
Also, attention to water temperature is particularly important to the durability of this product. Excessive hot water to coldwater cycles (causing contraction and expansion) could cause this product to crack. Therefore, avoid running hot water exclusively and set the temperature in your water heater to low or mid range.
Stain Removal
Oil residues can be removed by Mineral Spirits.
Cigarette stains can be removed by using Bon Ami applied with a toothbrush followed by a polishing compound.
Mildew or soap build up can be removed with Lysol or Tilex type cleansers.
Removal of Scratches
Minor scratches can be buffed out using polishing compound.
Deeper scratches or burns may require light sanding with 600 grit wet type sandpaper followed by buffing with polishing compound.
Chips can be repaired with clear fingernail polish.
BUILDER WILL ONLY REPAIR SCRACTHES AND/OR CHIPS IF IT IS POINTED OUT AT THE TIME OF THE PRE-SETTLEMENT INSPECTION.
Skilled craftsmen using only premium quality materials have manufactured the cultured marble product. With a minimum amount of care, it will be beautiful for many years.
WHIRPOOL TUB (if applicable)
Operating
1. Fill the whirlpool with water to a level at least 2" above the highest jet.
2. To turn on/off: Simply press the air switch and the unit will operate. Press again and the unit will turn off.
3. Adjust air controls to your comfort level by opening or closing. Completely closed eliminates the air mixture from the whirlpool action. Completely open maximizes the air mixture.
4. Soap, shampoo, bubble bath, etc. may cause extreme foaming or bubbling in a whirlpool. Use caution in these applications.
Cleaning
1. Use common household cleaners. They must be NON-ABRASIVE (Isopropyl Alcohol or Rubbing Alcohol can be used to remove oil, grease, or paint stains, etc.)
2. Once a month fill whirlpool as indicated in "Operating Instructions"
· Close the air controls completely.
· Add 2 teaspoons of low sudsing automatic dishwasher detergent.
· Run whirlpool for at least 15 minutes.
· Drain, refill with cold water, operate for 10 minutes, drain.
3. Small scratches can be removed by applying a thin coat of automotive paste wax and buffing lightly.
If you have any questions that have not been addressed in this manual, please contact the Warranty Department. Again, congratulations on the purchase of your new home!
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